I. Online audit of tax-related data for personal house property transaction.In order to reduce the window waiting time of taxpayer and avoid many times of back and forth because of incomplete data, the “tax collection and management system for personal stocking house transactions” is developed to guide them to use the client to upload tax-related data for personal house property transaction, and carry out the network pre-audit.
    II. Palm handling of a number of businesses.The taxpayer checks and approves the taxpayer identity through the methods such as tax-paid information, Alipay and Unionpay, realizes the declaration query of personal income tax, alerts and pre-filling of RMB 120,000 tax declaration, embeds related business functions in Bank’s APP terminal, and further improves tax service contents of urban services for WeChat and Alipay.
    III. Entrustment collection of the “two taxes and two fees” for individual household. Further advance State Tax Bureau and Local Tax Bureau to entrust each other to collect the tax. For individual businesses, entrust State Tax Bureau to collect urban construction tax, extra charges of education funds, local education supplementary tax and individual income tax, and reduce “running two places” for the taxpayer.
    IV. Simple and convenient handling of information change.By perfecting the Internet construction of Local Tax Bureau, the taxpayer may submit an application regarding the change information to the tax authority through the network. At the same time, the tax authority can approve it via the Internet without the taxpayer’s door-to-door maintenance; for the enterprises with the stocking renewal of certificate, the way to simplify the tripartite agreement and re-signing is explored to lighten the burden on the taxpayer.
    V. Accurate handling of tax declaration. Provide the taxpayer with the checkout, feedback and reminder service of doubtful point data of enterprise income tax declaration, and reduce the risk of declaration error for the taxpayer. In view of the final settlement declaration of 2016 annual enterprise income tax, improve the declaration client system, push the checkout results instantly to the taxpayer who falsely fills in the form, and guide the taxpayer to declare correctly through the prompt statement.
    VI. Online handling of declaration of stamp tax. As for each voucher with tax amount payable less than 500 yuan, the online declaration method can be used to pay the tax, thus solving the problems of the taxpayer's return to and from the tax authority to purchase and paste the revenue stamp.
    VII. Joint handling of business for State Tax Bureau and Local Tax Bureau.Implement the work requirements of the “Spring breeze action to facilitate the taxpayer’s tax handling”, deepen the joint taxation of State Tax Bureau and Local Tax Bureau, and explore a new way of cooperation based on the taxpayer's “entering a home and running two businesses”.
    VIII. Staggering peak handling of reservation service.Publicize the waiting situation of the personnel in the tax service hall in real-time. In view of the “wave peak” and “wave trough” situation, the reservation tax handling is vigorously promoted during the “wave peak” period of tax handling, and the online, palm and other multi-channel reservation service is provided.
    IX. Same city handling of tax-related business. For the convenience of the taxpayer to handle the tax without having to go far, on the basis of the implementation of same-city handling of 109 tax-related businesses such as tax registration, tax declaration and preferential treatment, the handling of business scope will be further expanded.
    X. Networking of self-handling tax.Promote self-handling tax terminals. While increasing the number of self-handling tax terminals, expand the number of 24-hours self-handling tax net-outlets, and explore the deployment of 24-hour self-handling tax service equipment in an area with the network security environment, such as bank self-service area and sub-district office.
    XI. Diversification of tax payment methods.Strengthen technical support of diversified tax payment methods such as POS machine, online banking and mobile banking. Pilot the withhold and remit of the income tax of non-resident enterprises by resident enterprises on the Internet.
    XII. High quality of tax handling for the entity.Implement the classification management of tax service halls, improve the system construction, strengthen the internal management, and comprehensively improve the service quality, service efficiency and service environment of tax service halls. Carry out the evaluation of the star-rated tax service hall and establish the quality service consciousness.
    XIII. Strategic service development. Combine with “going global” and the taxpayer’s demand, continue to implement and improve various tax measures of the strategy of “Belt and Road”, issue tax guideline of “Belt and Road” Initiative, visit the key enterprises and understand the taxpayer’s demand. Actively build the tax work standard system featuring refinement, systematization and full coverage that is suitable for positioning of Sub-center of the Beijing city, thus laying the institutional foundation for comprehensive improvement of the tax service and management level for Sub-center of the Beijing city.
    XIV. Full coverage of tax propaganda.Continue to use mainstream media such as broadcasting, TV and newspapers to run the characteristic columns including tax policy bulletin boards, special programs and public service advertisements. Make full use of the active push function of new media such as the special column of Beijing Local Taxation Bureau on the website and Weibo, WeChat and live video. Try to use the subway, bus, community and other outdoor publicity platforms to realize full coverage of tax propaganda.
    XV. Lifestyle propaganda content. Popularize the Tax Revenue Handbook for the Capital Citizens (2017), combine the tax policy with daily life and work of the people, and use the vivid stories, concise texts and lively illustrations to help the taxpayers understand the tax policy and service measures. Cooperate with Beijing People's Broadcasting Corporation to broadcast the “local tax tips” column, make a colloquial adaptation of the hot issues and tax information about which the taxpayers are concerned, and explain the tax policy in simple terms. Cooperate with Beijing TV Station to make a video of tax micro animation, take the tax knowledge and hot issues about which the taxpayers are concerned as the main content, and integrate the knowledge, story and fun as a whole.
    XVI. Multiple channels of tax coaching. According to era characteristics of the taxpayer receiving information fragmentation, continuously strengthen online school construction for the taxpayer, strengthen the mobile function application of WeChat and Weibo, help the taxpayer timely know the latest policy, and provide the taxpayer with all time online, mobile counseling services. Strengthen the school construction for the entity taxpayer, make use of resources from the tax coaching teacher library; conduct the diversified training based on the needs of the different types of the taxpayer, give full play to the field interaction advantages, and deepen the taxpayer's understanding of tax policy.
    XVII. Standardization of hotline consultation. Strengthen construction of the “82012366” consulting service platform for Beijing Local Tax Bureau and improve the level of consultation service. Continue to strengthen the construction of the knowledge base of tax business, give full play to the advantages of tax business knowledge base, and enhance the standardization and accuracy of consultation telephone, website and mobile terminal consultation.
    XVIII. Comprehensive requirement investigation.By using the channels such as the existing WeChat, consulting service platform, investigation column of website taxpayer demand and tax service hall as well as focusing on the tax center work and periodic key work, conduct a quarterly survey on the demand of the taxpayer. Take advantage of a third-party investigation agency to conduct comprehensive investigation into the demand of the taxpayer during the year, classify and summarize it, and propose improvement measures to promote the quality and efficiency of tax service.
    XIX. Accelerated handling of the demands.Smoothen the channel for the complaints of the taxpayers, use the 12366 tax service complaint management system to accelerate the complaint handling, timely respond to the demands of the taxpayers, and improve the tax service work. Push forward the acceptance of 12366 for illegal reporting and set up a “fast processing channel” for minor tax-related illegal acts.
    XX. Dividends given to the trustworthy taxpayer. Strengthen the application of evaluation results, expand the tax credit value-added services, continue to make more people benefit from “Bank-Tax Interaction” and carry out trustworthiness motivation to make the trustworthy taxpayer enjoy more service dividends.